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Forum Discussion

kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Cannot open PowerPoint presentations from a shared folder on Dropbox

Hello, I keep getting an error message (see below) when I try to open powerpoint presentations created by someone else in a shared Dropbox folder. I can open the ones I add to the folder. I disable...
Desktop
Error Messages
Sync
  • kpmj's avatar
    kpmj
    6 years ago

    Thanks for the suggestions everyone, the issue was due to the antivirus software. Our IT guy played around with it and the issue is now resolved. Thanks once again!

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Its possible that the folder structure is very close to the limit on their machines, but, you are over ever so slightly due to a different name maybe (e.g. your My Documents folder name therefore being longer), or, just your Dropbox in a different location. 

kpmj's avatar
kpmj
Helpful | Level 5
6 years ago

Thanks for the suggestions everyone, the issue was due to the antivirus software. Our IT guy played around with it and the issue is now resolved. Thanks once again!

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