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Forum Discussion
Dropbox stuck indexing files
My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share...
Walter
Dropbox Staff
Dropbox StaffHey gbonawitz - sorry to hear about this.
Could you try un-linking and re-linking your account through the app's preferences under the Account tab and let me know if syncing gets stuck at the same number of files again?
Hi Walter - when you refer to unlink and relink, are you referring to disassociating my computer from the account and then relinking to the computer? What I see under Account is "Unlink these accounts in Settings on Web". On the webpage I only see an item for linking Team accounts (which I don't think applies).
- Walter
To un-link your account from the app's preferences, you'd need to click on the Sign out button in the 'Accounts' tab gbonawitz
From there, you simply log in to your account anew.
Let me know how it goes!
Sorry if this is a duplicate - my response that I provided earlier is now showing here..
I tried what you suggested last night... but as of today I'm seeing:
Indexing: jumping from 6xx to 7xx and then back (and I'm not doing any file updates)
Uploading 12 (stuck there all morning)
Downloading 641 (stuck there all morning)
If I look at Sync History on my laptop I just see tons of files "Waiting to sync"... and nothing showing a progress bar like there's current sync activity for the file
Both at home and at work I have a very good connection. Furthermore, when I've had to swap laptops at work before (and reinstall DB + sync everything) it never takes this long.
Another data point: I just edited a file that had synced down to my computer. After editing and saving, I do see the updated copy avaialble on the cloud... but when I look at the clients metrics its now reading:
Indexing (jumping around 6xx to 7xx to 9xx and back to 6xx)
Uploading: 16 files (somehow that has grown even though I only edited one file AND confirmed that update is available on the cloud???!!!)
Downloading: 629
