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Forum Discussion
Fields are grayed out and getting an "unavailable" error when trying to use a template I created
I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?
I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.
Yes, the issue is with Dropbox Sign. This is what it looks like after I choose a template (a change order in this case) the fields are where they're supposed to be but are unavailable and the the template I used is underneath this one without the fields in place.
Thank you!
Nancy
Dropbox Staff
Dropbox StaffThanks for that! Did you also test this via an incognito window, like Hannah previously suggested?
I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.
I did test an incognito window and just replied to the agent! They suggested I clear the cache, used a different browser, and restored my browser to default settings - which I did try and still haven't had any luck.
