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Forum Discussion

alexdimberg's avatar
alexdimberg
Helpful | Level 5
6 months ago

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Dropbox Sign
Templates
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

alexdimberg's avatar
alexdimberg
Helpful | Level 5

Yes, the issue is with Dropbox Sign. This is what it looks like after I choose a template (a change order in this case) the fields are where they're supposed to be but are unavailable and the the template I used is underneath this one without the fields in place. 

 

Thank you!

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

 

I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

  • alexdimberg's avatar
    alexdimberg
    Helpful | Level 5
    6 months ago

    I did test an incognito window and just replied to the agent! They suggested I clear the cache, used a different browser, and restored my browser to default settings - which I did try and still haven't had any luck. 

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