We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

PMurphy85's avatar
PMurphy85
New member | Level 2
7 months ago

How can I unban my shared links?

Hi there,   I've received an email telling me my public links have been generating too much traffic and so they've been disabled.  The link in the email to remove the suspension tells me it's una...
Error Messages
FAQ
Share
Shared Links
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi PMurphy85, thanks for messaging the Community!

 

Is this the first time that you've received this email about links being disabled on your account?

 

This will help me to assist further!

PMurphy85's avatar
PMurphy85
New member | Level 2
7 months ago

Hi Jay, thanks for responding. 

 

Yep, this is the first time I've received the mail.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for that. In general, links can be temporarily banned due to breaching the daily bandwidth limits. 

     

    It should take a full 24 hours for the ban to be lifted on your account after which you'll be able to share files again. We wouldn't be able to remove this temporary ban manually on our end.

     

    Subsequent bans will expire in 48 hours, 96 hours, and so on exponentially.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!