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Forum Discussion

borii's avatar
borii
Explorer | Level 3
10 days ago

I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click...
Computer Backup
Desktop
Dropbox Backup
Sync
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Welcome aboard the Community, borii! 

 

To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?

 

Let me know and we’ll take it from there.

  • borii's avatar
    borii
    Explorer | Level 3
    9 days ago

    Yes. Only my folders are there. All my folders say 0 items.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Hey borii, have you restarted your computer, to see if that makes any difference?

       

      If not, can you send us a screenshot showing that your backup appears as complete?

      • borii's avatar
        borii
        Explorer | Level 3
        9 days ago

         

        Here you go.

         

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