You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Issues with website functionality
Links not working to create a new folder. Tried safari, and chrome. Is site down?
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
Issue Summary:
- The "DELETE" button is currently disabled (greyed out) in Dropbox.
- Previously functional, the "Delete" button became inactive after initiating the upload of numerous large image files.
- Approximately 40 photographers utilized File Request Links to upload thousands of image files, coinciding with the greying out of the "Delete" button.
- Upload speeds to Dropbox are notably slow.
- The issue has been reported through Dropbox chat, but a resolution has not been provided.
- A possible explanation is that simultaneous uploads of large files via File Requests may temporarily disable certain actions, such as deleting files, to prevent conflicts or unintended deletions during the upload process.
Urgency and Impact:
- Urgent resolution is needed, as the inability to delete unwanted images hampers the culling process and subsequent timely delivery of files to clients, impacting contractual deadlines.
How do I delete a file that I just created? Neither the file nor the parent folder are shared. I have tried two different browsers.
- Hannah
Dropbox Staff
Hey ShannonP, thanks for bringing this to our attention.
Is this file fully uploaded?
Can you try from a private browsing/incognito window as well and let me know how it goes?
Thanks in advance!
Hi,
I am also having the same issue and I am an Admin. I can delete things through the Desktop app but not on the web. others in my office are having the same problem.
Two of us tried incognito mode on chrome and that did not help.Thanks!
I tried incognito and the results are the same.
- Hannah
Sorry to hear about this, Melissa Z.3.
Does this happen with all files in the account or specific ones?
If this has to do with team folders, can you try to delete them from the Content tab in your admin console and let me know if it works?
Hi Hannah,
It is all files. I cannot view the specific file from the Admin Console. That is only showing me main folders and I cannot get to the individual file level from there (unless I'm missing something?).
Thanks!
Melissa
Hi everyone,
For the past 24 hours i've run into a new problem.
I own the files, but the delete button disabled.
Is this a glitch?
Thanks- Megan
Hey everyone, thanks for the info!
Would you mind clarifying the plan you're currently using, and also send us a few screenshots, in order for us to have a visual too?
Thanks a bunch!
Above is what the menu looks like with Delete greyed out. I am on the Advanced for Business plan.
-Melissa
