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RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

My Dropbox folder for my workplace is missing on Mac OS

I've recently gotten a new laptop and have reinstalled Dropbox on it.   My workplace has a "<Workplace> Dropbox" folder with all our relevant shared admin files and folders. These folders were vi...
Desktop
Error Messages
Folders
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi RyRy, thanks for bringing this to our attention.

 

Could you let me know what version of the Dropbox desktop application you're running?

 

Additionally, where is the location of the Dropbox folder as it appears in Finder?

 

This will help me to assist further!

  • RyRy's avatar
    RyRy
    Explorer | Level 4
    2 months ago

    Thanks for your reply Jay --

    I'm running version 208.4.5824

    The location of the dropbox folder is Users --> RVW --> Dropbox Folder

    Let me know what you think, Ryan

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Are there any files attempting to sync down to your computer through the Dropbox desktop application? 

       

      What message you you see when you click the Dropbox icon in the menu bar?

      • RyRy's avatar
        RyRy
        Explorer | Level 4
        2 months ago

        Hi,

        The folder has the blue sync icon next to it but I can't see files attempting to sync and there has been no change in the folder for over an hour.

         

        When i click the Dropbox icon in the menu bar, I am shown my activity in the past 7 days and my team's activity. However, the details of the activity may be incorrect (though I cannot say for certain).

        R

         

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