You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rxpst32's avatar
rxpst32
Explorer | Level 4
4 months ago

Naming convention not working on video files.

When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this,...
Organize
Sync
upload
Web
rthsiung's avatar
rthsiung
Explorer | Level 3

Hey there! 

Sorry for the delay. For some reason your last message didn't trigger an email notification, so I didn't realize you'd left a comment. 

 

Re: Do your video files have any metadata on them when viewing them through an EXIF viewer?

Yes, when I swipe up on a photo or video on my iPhone, the Photos app shows me the EXIF metadata, which does indeed include the correct date for when the video was taken.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
29 days ago

Thanks for the info. If it does contain the 'Date Captured' metadata specifically in the video, which is what the automation is looking for, and it doesn't have the correct date when added to the folder, I'd recommend contacting the support team directly for them to investigate this matter further. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!