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Forum Discussion
petrusrung22
3 years agoExplorer | Level 4
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date ...
- 3 years ago
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
petrusrung22
Explorer | Level 4
It is stuck on a 1.51 GB media file....stuck, meaning it is frozen on this file. That status of it has been frozen for days. If I could cancel the sync of this file I would.
Walter
3 years agoDropbox Staff
You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help.
Have you rebooted your computer at all lately by the way?
- DGr3 years agoExplorer | Level 3
The attached shows you what I am seeing. It is very strange as nothing like this has happened in the years I have been using Dropbox. All of a sudden, larger files are not syncing. If I remove the larger files, then smaller files will start syncing but if a large file is not syncing, smaller files behind it will not sync. I have rebooted and even reinstalled Dropbox.
- Walter3 years agoDropbox Staff
Thanks for the screenshot DGr - much appreciated!
Could you try unlinking and relinking your account through the app's preferences?
Let me know if syncing gets stuck again!
- DGr3 years agoExplorer | Level 3
Thank you. That worked.
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