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Forum Discussion

ebeshore's avatar
ebeshore
Explorer | Level 3
31 days ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
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ebeshore's avatar
ebeshore
Explorer | Level 3

Hi Nancy!  Thanks for writing.

 

Did that. No joy. 😟

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Hey ebeshore, let me also jump in here! 

 

Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? 
 

Also, what email provider (Gmail, Microsoft, Yahoo, etc.) are you using on your end? 

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    30 days ago

    Hello Megan, thanks for writing.

    I am sending emails with an attachment directly to my assigned Email-to-Dropbox address. Email address looks something like this:  infront.erupt.concern.harsh.beyond@addtodropbox.com (not an actual address)

    I am using a Mac running the latest version of Sonoma and MacMail and via my iCloud account.

     

    Regards, Ed

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      30 days ago

      Hey ebeshore, do you see that the Email Attachments folder is empty on other web browsers as well?

      • ebeshore's avatar
        ebeshore
        Explorer | Level 3
        30 days ago

        Hi Hannah -

         

        Thanks for your suggestion. Files do not appear in my shared drive folder on the Mac, nor in the Dropbox.com "Email attachments" folder viewed with Safari or Firefox.

        Ed

         

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