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Forum Discussion

Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
4 months ago

Why are my photos being duplicated in a different aspect ratio?

When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Hugo Silva, thanks for bringing this to our attention.

 

Are you using the camera uploads feature, or are you uploading files manually to your Dropbox account?

 

This will help me to assist further!

  • Hugo Silva's avatar
    Hugo Silva
    Explorer | Level 3
    4 months ago

    I have the app installed on my cell phone and it automatically transfers to my PC.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?

      • Hugo Silva's avatar
        Hugo Silva
        Explorer | Level 3
        4 months ago

        Good morning.

        I'm not using any filter. I take photos in standard mode. And the problem persists. When I go to Drop, there are always 2 photos, one of which is cut off from the sides.

         

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