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i3dsolutions's avatar
i3dsolutions
Explorer | Level 4
4 years ago

Revit sync notification on desktop app

Hello everyone, I am working on  Windows 10, current update, starting this week Dropbox sends me a (red) notification on the tray icon every time I save a Revit file, it says "couldn't sync files". ...
Desktop
GUI
Sync
Windows
i3dsolutions's avatar
i3dsolutions
Explorer | Level 4

 

All my files are (neatly organized) in DropBox, never had any issue for years until this past week where only Revit files show the warning.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
What happens if you click the option in the yellow bar to view the sync issues?
  • i3dsolutions's avatar
    i3dsolutions
    Explorer | Level 4
    4 years ago

     

    Hi Jay, when clicked, it displays this pop up that says "no errors", and then the red warning notification appears in the tray on the next save and so on...

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for alerting us to this problem. Dropbox engineers are aware of the behavior and are working on a solution. 
      • STC-Joe's avatar
        STC-Joe
        Explorer | Level 4
        4 years ago

        Have had the same problems for 2-3 weeks now, but the appearance of the "Couldn't sync..." is very inconsistent. I've never noticed it when a simple data file is saved. A possible clue for engineers: It seems to happen most frequently when I use a portable Chrome browser stored in the Dropbox folder. Could portable app be running scripts or whatever which would temporarily disrupt sync by creating temp files?

         

        Also, depending on their configuration, other apps such as OneNote create temp files or frequent auto-saves to databases that might create sync disruptions that "magically" disappear when the app closes and any locks on files are lifted?

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