We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
Dropbox Plus
Error Messages
Mobile
Sync
upload
  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

ylauarch's avatar
ylauarch
Explorer | Level 3

when i go to my camera upload folder in dropbox app, the progress bar shows up at top but no progress. Also no error message, just seems stuck. phone is fully charged and i have also tried with it plugged in. This was working before ios 12 with icloud backup on. i do not want to turn off my icloud backup.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, if you keep iCloud backup on, and have its "Optimize iPhone Storage" setting enabled, this will save your full-resolution files in iCloud and store "optimized" versions on your phone.
 
Since the full-resolution images are stored in iCloud, the camera uploads feature needs to connect to the iCloud servers to upload each full-resolution image to Dropbox. This can be a slow process that depends on the strength of the connection to the iCloud servers.
 
Could you confirm if the optimize setting is enabled on your iCloud settings?
  • ylauarch's avatar
    ylauarch
    Explorer | Level 3
    7 years ago

    Hi Jay

    Turns out my iCloud Storage is not on for photos. Does it need to be on?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      No it doesn't, however if it is on, and Optimize Storage is on, this makes uploading images to Dropbox much slower.

      • Djboissy's avatar
        Djboissy
        Explorer | Level 3
        7 years ago

        My uploading all of a sudden started working.  All is good now.  I bet something is going on behind the scenes at Dropbox...........

         

  • ylauarch's avatar
    ylauarch
    Explorer | Level 3
    7 years ago
    It turns out my iCloud photo is off, does it need to be on?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!