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Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there birdenvy - sorry to hear that!

Could you please let me know if you're running our latest version of the mobile app (it's 114.2 for iOS devices)?

Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?

 Also, I see you mentioned an older version of the iOS on your mobile — would you mind updating your device’s OS and seeing if the issue persists?

Moreover, could you try clearing your caches too?  To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”.

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

I hope this helps and let me know how this goes. Thanks!

JessKris's avatar
JessKris
New member | Level 2
7 years ago

Hi

I have same problem, and i am running 114.2.2 on IOS 12, i followed the steps, and that did not solve the problem.

Could this be related to IOS 12?

BR

Jess

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for your report JessKris - could you send me a screenshot of the problem too please?

    Thanks!

    • JessKris's avatar
      JessKris
      New member | Level 2
      7 years ago

      Sure

      File 

       

      File Just sits there - waiting for ever 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the swift response with this screenshot Jess - much obliged.

        Can you also let me know if you have already cleared your cache ( as per my previous post on this thread)? Also, have you restarted your mobile at all lately? Does this persist when you use only cellular data, your wifi or both? Can you perform some tests for me? First would be to try the same action when on cellular data. Second one is to try it on WiFi only and the last step would be to try with both options activated. 

        If possible, could you try this on another WiFi as well?  Moreover, does this happen for all of your scans or only this specific one? 

        Thank you for your cooperation in advance JessKris!~

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