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Scan Document feature freezes on "Waiting to Upload"
Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
Walter
Dropbox Staff
Dropbox StaffHey there birdenvy - sorry to hear that!
Could you please let me know if you're running our latest version of the mobile app (it's 114.2 for iOS devices)?
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
Also, I see you mentioned an older version of the iOS on your mobile — would you mind updating your device’s OS and seeing if the issue persists?
Moreover, could you try clearing your caches too? To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”.
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
I hope this helps and let me know how this goes. Thanks!
Hi
I have same problem, and i am running 114.2.2 on IOS 12, i followed the steps, and that did not solve the problem.
Could this be related to IOS 12?
BR
Jess
- Walter
Thanks for your report JessKris - could you send me a screenshot of the problem too please?
Thanks!
Sure
File
File Just sits there - waiting for ever
- Walter
Thanks for the swift response with this screenshot Jess - much obliged.
Can you also let me know if you have already cleared your cache ( as per my previous post on this thread)? Also, have you restarted your mobile at all lately? Does this persist when you use only cellular data, your wifi or both? Can you perform some tests for me? First would be to try the same action when on cellular data. Second one is to try it on WiFi only and the last step would be to try with both options activated.
If possible, could you try this on another WiFi as well? Moreover, does this happen for all of your scans or only this specific one?
Thank you for your cooperation in advance JessKris!~
