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Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

ylauarch's avatar
ylauarch
Explorer | Level 3

when i go to my camera upload folder in dropbox app, the progress bar shows up at top but no progress. Also no error message, just seems stuck. phone is fully charged and i have also tried with it plugged in. This was working before ios 12 with icloud backup on. i do not want to turn off my icloud backup.

BryanLethcoe's avatar
BryanLethcoe
New member | Level 2
7 years ago
I’ve been unable to upload scans for the last 2 days - stuck in “Waiting to Upload”
I’ve worked around this by using Adobe Scan, then saving to Dropbox
I’ve uninstalled and reinstalling the app and verified I’m logged into both my personal and business accounts
Please advise
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    For all users currently experiencing this issue, I’d recommend contacting our support team directly in order to investigate this matter further, with as much detail as you can provide.
     
    Thanks in advance!

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