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Forum Discussion

birdenvy's avatar
birdenvy
New member | Level 2
7 years ago

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    7 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, if you keep iCloud backup on, and have its "Optimize iPhone Storage" setting enabled, this will save your full-resolution files in iCloud and store "optimized" versions on your phone.
 
Since the full-resolution images are stored in iCloud, the camera uploads feature needs to connect to the iCloud servers to upload each full-resolution image to Dropbox. This can be a slow process that depends on the strength of the connection to the iCloud servers.
 
Could you confirm if the optimize setting is enabled on your iCloud settings?
ylauarch's avatar
ylauarch
Explorer | Level 3
7 years ago

Hi Jay

Turns out my iCloud Storage is not on for photos. Does it need to be on?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    No it doesn't, however if it is on, and Optimize Storage is on, this makes uploading images to Dropbox much slower.

    • Djboissy's avatar
      Djboissy
      Explorer | Level 3
      7 years ago

      My uploading all of a sudden started working.  All is good now.  I bet something is going on behind the scenes at Dropbox...........

       

    • ylauarch's avatar
      ylauarch
      Explorer | Level 3
      7 years ago
      So why isn’t it uploading automatically to my Dropbox as it did before iOS 12?

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