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Forum Discussion
birdenvy
7 years agoNew member | Level 2
Scan Document feature freezes on "Waiting to Upload"
Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
- 7 years ago
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
gershonj
New member | Level 2
The issue is playing up again -- Doc Scanner in the Dropbox iOS App does not work as usual: uploading of scanned documents is very slow; before it took a couple of seconds, now about 3-4 minutes per document (on any type of network: Wifi, 4G). Text recognition (OCR) is _not_ working anymore. Normally documents scanned to PDF appear in my Dropbox folder with text recognized. Since a couple of days this doesn't work anymore.
Walter
6 years agoDropbox Staff
Sorry to hear that gershonj - could you please clear the mobile app's cache and check for pending updates on your mobile device's OS? I'd suggest that you also took a look at your app store to see if there's an update for our app in this case.
Spoiler
On iOS:
To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
On Android:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know of any updates!
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