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Briskola's avatar
Briskola
Helpful | Level 7
4 years ago

Screenshot in dropbox not working

Hi, I set from dropbox settings to share my screenshots via dropbox (attached photo), however the app does not create a screenshot folder for me inside my Dropbox default folder and does not create a...
Desktop
Mac
Sync
  • Briskola's avatar
    Briskola
    4 years ago
    Ok, thank you, I saw and my screenshots where located in Pictures folder, so I put screenshots destination on desktop, I uncheck "Share screenshots and screen recordings using Dropbox", then I quit Dropbox app. After restart it, I checked again "Share screenshots and screen recordings using Dropbox". Now it works. 
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hey there Briskola, I hope you're having a good day!

Can you just let me know what version of the app you have installed?

Also, what is the current sync status showing?

Looking forward to hearing back from you!
Briskola's avatar
Briskola
Helpful | Level 7
4 years ago

My dropbox version is 117.4.378

Sync status is ok it upload everything of my selected folders

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for getting back to me here Briskola.

    Can you let me know the exact sync status? Is it showing "up to date", or "syncing xx files"?

    Also, do you have your Mac's settings to save screenshots to the Desktop? This is necessary for the Dropbox app to be able to save the screenshots.

    If you're not sure about this, you can do a quick web search on how to find the location screenshots are set to save, depending on your OS version.
    • Briskola's avatar
      Briskola
      Helpful | Level 7
      4 years ago
      Ok, thank you, I saw and my screenshots where located in Pictures folder, so I put screenshots destination on desktop, I uncheck "Share screenshots and screen recordings using Dropbox", then I quit Dropbox app. After restart it, I checked again "Share screenshots and screen recordings using Dropbox". Now it works. 
      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        I'm glad to hear that Briskola!

        Thanks for sharing your fix with us here too on the Community, I'm sure this info will be helpful if anyone else has a similar issue.

        I'll be just a post away if you need anything. 😀

        Wishing you a great weekend ahead!

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