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tim2111's avatar
tim2111
New member | Level 2
2 years ago
Solved

Shared folder not syncing.. HELP

Hey all... done this a million times, client shares their folders with me and they auto sync to my Windows dropbox app, so i can work locally.    However, it's not working this time. No matter wh...
desktop
Share
Shared Folders
sync
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi tim2111, thanks for bringing this to our attention.

     

    Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer?

     

    Does the folder name contain any incompatible characters for Windows, such as a | or : symbol?

     

    This will help me to assist further!

CG16's avatar
CG16
New member | Level 2
2 years ago

The folder is visible on the account but not in the computer

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi CG16, let's jump right into this! 

 

If I understand your situation at the moment, it seems that you have a folder that's visible online, but not on the desktop app.

 

Can you check your app's version, along with its syncing status, and let me know what it reports please? We need to make sure the app is running & updating properly. 

 

Keep me posted!

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