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Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

AlBauer's avatar
AlBauer
Explorer | Level 4

Hi,
I can’t use the app any more, since I get an infinite loop of messages that some one wants to share a link with me.
This link is 9 years old from a former colleague.
Whatever I do, the message keeps returning.
Reinstalling the app did not help.

Best,
AlBauer

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi AlBauer, thanks for bringing this to our attention.

 

Is this a shared link to a file, or a shared file? How is it blocking the usage of the Dropbox mobile app?

 

Could you attach a screenshot showing the message you're getting, while hiding any names or emails?

 

This will help me to assist further!

  • AlBauer's avatar
    AlBauer
    Explorer | Level 4
    2 years ago
    • Hi Jay,

    it is a shared file via Dropbox.
    I can use the app but this message keeps popping up and it is a nuisance.

    i can’t see the option to attach a screenshot 😞

    Kind regards,
    Al Bauer

    • AlBauer's avatar
      AlBauer
      Explorer | Level 4
      2 years ago

      This should work. I linked the screenshot.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey AlBauer, sorry to jump in but did you clear the app's cache at all since you first noticed this?

         

        If not, could you give it a go, uninstall the app completely and re-install it and let us know how it goes?

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