We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Silvarthur's avatar
Silvarthur
Explorer | Level 4
3 months ago

Sharing was suspended due to a violation of Dropbox's Terms of Service

Hello,
I've been having trouble sharing a file or folder:

Can’t share file or folder.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I was in holiday this last 6weeks, didn’t done almost anything with my account and it was working previously.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me

And chatbot doens’t help me in this situation either.
Can you please provide a support

Error Messages
Share
  • Walter's avatar
    Walter
    3 months ago

    Sure thing @Silvarthur - you've got :envelope: 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @Silvarthur - sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community.

     

    Thanks!

    • Silvarthur's avatar
      Silvarthur
      Explorer | Level 4
      3 months ago
      Sure, so I’m waiting for your email.

      Best regards
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Sure thing @Silvarthur - you've got :envelope: 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!