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Forum Discussion
Slow upload speed (but only to Dropbox). Dropbox is now unusable
I've begun to experience this recently: 1: Uploads to dropbox are (as of about one week ago) consistently around 0.14 Mbps. This happens through desktop or web interface. For perspective, that's...
YES! - same thing happened to me. Both the desktop app AND the web page are extremely slow at uploading. First started October 21st. ISP is Fision Hotwire. Getting upload speeds only about 3,000 bytes per second. Forcing a connection through Verizon Wireless bypasses the problem. Have tried many other things. Other stuff works without a problem and internet speed is very good.
Definitely some kind of systemic problem in ISP connections or something. All of our computers started doing the same thing at the same time. Have bypassed the router and still the same thing.
DROPBOX - please investigate this and don't just say it is not your problem please?
Found a solution - I changed the MTU to my ISP in my router from automatic to 1428. There must be something along the path to Dropbox that cannot take normal sized 1500 packets. My Verizon connection was working and I thought it was because it was a different ISP path. But the Verizon cellular modem uses an MTU of 1428 so I tried that and it worked. I had already tried other MTU values but not that low.
Thanks for the idea, BW. I might try it. How did you find this post?
-and can you tell me what kind of service you have and with what ISP?
Our circumstances may differ in ways that matter.
Also, it's still not a real solution. It's a kludge; a risky band-aid to the actual problem.
If the user has to configure arcane settings in their router (potentially fouling up other services) to fix the problem, then dropbox has still not found a viable solution to a problem that only exists when accessing their service.
I had been searching several times for any information specific to this problem. At first I was only finding all the typical suggestions from the past. Then when I searched again I found your post which matched the problem I was having.
We have Fision Hotwire fiber ISP. Computers are behind a router. It is easy to change the MTU with the router.
Definitely only a temporary workaround. So far not seeing other problems by changing MTU TO 1428.
I don't think the problem is actually with Dropbox. It depends on the ISP and the path the packets take to get to Dropbox. I initially tested with Comcast connection and no problems.
Test your connection with file.io upload. It was having the same problem.
