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Alan_E's avatar
Alan_E
Helpful | Level 6
3 years ago

Smart Sync - missing context menu *i sorted it out*

In the Dropbox app (Finder), right-clicking on folder to take 'online-only' should display the 'Smart Sync' option ... it does not.

 

What I have: MacOS 10.14.6 / Dropbox Plus

What I have tried:

* uninstalling/reinstalling the Dropbox app;

* checking the following in "Settings/General" from dropbox.com

--- Dropbox system extension in ON

--- Smart Sync update for Mac is ON

* all folders in Dropbox have green tick

* restarted computer several times

 

If Smart Sync doesn't work, I will leave Dropbox.

  • I sorted it out myself ... thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Alan_E, let's jump right into this! 

     

    The first thing we need to check, is your app's syncing status. Can you check and let me know more? 

     

    A screenshot of what you see when you right click on a file or folder would also be of great help, so I can have visual too. 

     

    Keep me posted, and we'll take it from there! 

    • Alan_E's avatar
      Alan_E
      Helpful | Level 6

      I sorted it out myself ... thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Awesome job there, Alan_E.

         

        If you need anything else, just give me a shout! 

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