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PeterLM's avatar
PeterLM
Helpful | Level 5
3 years ago

Missing the Dropbox context menus in Mac Finder

Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox Mac Finder context menus (I hope I am describing this correctly) have disappeared.

It seemed to coincide with me opting in as a Beta tester and then opting out, and/or a Mac upgrade to Monterey 12.2, not sure which or if either caused it.

Dropbox support tried to help but to no avail however I was prompted to set up a new user profile in Mac and download Dropbox and see what happened, and sure enough, all the context menu options appeared however I don't want to have to move everything over to the new profile just because of this issue. Plus, I'm interested to find the real solution.

Thanks for any thoughts on this. It's very frustrating as I can't just copy a Dropbox link or select/unselect SmartSync on a per file basis as I have done all the time.

Desktop
Dropbox Plus
Dropbox Pro
Mac
Setting up the apps
Sync
  • PeterLM's avatar
    PeterLM
    3 years ago

    Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi PeterLM, sorry to hear you're having issues with this.

    Could you please clarify which version you've got installed on the affected computer at the moment?

    Also, since you were able to successfully install the Dropbox desktop application in the newly created profile and the issue was resolved, it means that there may be some sort of mis-configuration, setting, policy, or permission restriction that is affecting the original profile.

    Do you have any 3rd party apps or services that might be monitoring your Dropbox folder in the original profile for example?

    Let me know what you find and we'll take it from there.
    • PeterLM's avatar
      PeterLM
      Helpful | Level 5
      3 years ago

      Walter thank you!!! You inspired me to check something very simple which fixed it!! Peter

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Glad to hear you're back up and running and thanks for keeping me in the loop too, Peter.

        See you around the Community and enjoy the remainder of your week!
    • PeterLM's avatar
      PeterLM
      Helpful | Level 5
      3 years ago

      Thanks, Walter! I'm running Dropbox v142.4.4197 and yes I agree my original main profile must have something blocking full Dropbox access but I just can't find what that is...

    • PeterLM's avatar
      PeterLM
      Helpful | Level 5
      3 years ago

      Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter

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