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Zmosby's avatar
Zmosby
New member | Level 2
22 days ago

Specific folders don't show up in Explorer, if I rename them on the site they sync

They aren't hidden, they are synced, they have selective sync set up. They should sync, there is no reason they aren't. If I go in and rename the folder, even just add a 1 to the end of the folder name, they show up like magic. Its to the point tho that we almost can't trust explorer, if a file is missed it can cause serious costs to the company. It happens maybe 1-2 times a month out of hundreds of files. Its always a folder and everything in it not showing up in explorer.

 

  • Hi Zmosby, thanks for bringing this to our attention.

     

    Do the folders have a dot at the end of them, or any other incompatible characters?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Zmosby, thanks for bringing this to our attention.

     

    Do the folders have a dot at the end of them, or any other incompatible characters?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        No worries, glad to have helped out!

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