My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually comes up when its importing. It's like its stuck. Any help? System: Macbook Pro, OSX El Capitan.

I have the same problem, except it's worse -- it doesn't always import the photos. It just constantly says it's importing the photos.

I've been in correspondence with Dropbox support about this. They requested some additional info and screenshots, which I just sent, and when I learn how to fix it, I'll share the solution here as well.

Same as everyone above. Camera symbol instead of Dropbox symbol is showing and when I click on 'View import progress' it shows that it is still importing photos/videos with the amount of time left. Stays like this regardless if my phone is connected or not. Hopefully a solution is posted soon as this is annoying me

Same problem ... tried removing app and reinstalling. No change. When I quit Dropbox, the issue disappears for awhile, at least until I connect my iPhone again. MacMini running MacOS 10.11.2 and Dropbox 3.12.6

Hello all, The person trying to help me from Dropbox wrote to me again and I wrote back. I have alerted her to this thread (with a link) and to the number of people in it, including Daniel J. from today. In the last email from her, she recommend I try the following (see below), which I did, but this did not resolve the issue for me, and I've informed her of that, and she will apparently consult with specialists further, and I'll post any updates. Best, MK //////MESSAGE TO MK FROM DROPBOX////////// Thanks for that additional information. In order to have the specialists review this further, we need to make sure that the Dropbox application is up to date. Currently you're connecting to Dropbox using version 3.12.5 of the desktop application. We recently released version 3.12.6 and I'd like to have you update your application. You can find the latest version (3.12.6) of the Dropbox desktop application here: https://www.dropbox.com/downloading Please open the .dmg file and double click the Dropbox icon to install Dropbox. Once the Dropbox application is updated, please reboot your computer. If you're still seeing similar issues after updating the application just let me know. I'll investigate further with the specialists on our team. Thanks again for all of your assistance troubleshooting this issue. Let me know if you need anything in the meantime!

Stuck "importing photos..." | The Dropbox Community

Chris K.41
New member | Level 1
9 years ago
I have 3.12.6 on my mac and even rebooted (gasp). Problem not fixed. This time it got to the end (said 3 seconds left on import) before stopping, but it never completed.
Daniel J.21
New member | Level 1
9 years ago
I downloaded 3.12.6 today ... rebooted both macbook and iPad ... and soft reset iPad just in case.

whilst it DOES seem to be copying new photos into dropbox - the icon is still not changing and I'm not getting the completed notification I always used to get.

annoyingly, I've been doing a lot of organising with photos.app (which is syncing changes to my devices via icloud) and have added some old photos which were previously synced with dropbox which I assume wont sync again ... which is just making things even more confusing.
James P.45
New member | Level 2
9 years ago
still have the same issue.
John G.139
New member | Level 1
9 years ago
Yeah, I am still messing with it. I plugged my phone in a second time.. boom. hung with About 1 second left importing. Blehhh.. It goes right back into it's funk. I noticed that there is a file that says PENDING_ in the .dropbox/instance1 folder. If you delete that file, Dropbox crashes and re-indexes when you restart it.

DROPBOX folks, You got any input on this issue?

I am determined to resolve this by some means. I'll post what I figure out.
John H.182
New member | Level 1
9 years ago

Same issues as everyone else.
Stuck on photo sync, icon stays as the "camera" icon. All other files sync fine.
I've disabled the OSX Photos app, so that's not in the mix.
Versions shown below.
Michael K.109
New member | Level 1
9 years ago
Yeah, sorry Shayne. It didn't work for me either, but I figured I'd share it in case it helped someone.

I will post whatever solution they offer next!

MK
Daniel J.21
New member | Level 1
9 years ago
Same problem here - happened just after I updated to El Capitan from Yosemite.
Chris K.41
New member | Level 1
9 years ago
Update. Same version, no real changes. Plug my phone in again and now it successfully transferred and uploaded all my images. No idea why.
visoft
Explorer | Level 4
9 years ago
I'm seeing the same issue. Looks like the last time my images were uploaded was 11/30/2015! I'm running 3.12.6 on El Capitan (upgraded) and I'm not on a team. Uploads seem to work from my iPad, just not my iPhone 6. Puzzled.
John G.139
New member | Level 1
9 years ago

I got rid of the perpetual OSX El Capitan Dropbox import pictures issue.

I tried to blast a file to get Dropbox to regenerate it and I got a message that root didn't have permissions to delete the file. WHAT?? Oh yeah, system integrity implemented in El Capitan. Not a problem. Though, there shouldn't be any files protected by system integrity in the .Dropbox folder.. alas.. there is. Grrrrrrr.... Here is how you deal with this:

1. Boot in to recovery mode by holding R at boot.

2. In terminal enter the command csrutil enable --without debug

3. Rebooted the Mac.

4. Quit Dropbox

5. Unplug Cell Phone from USB.

6. Start Dropbox and let it complete initial index.

7. Plug in Cell phone and allow it to sync pictures.

Hope this helps someone.