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Forum Discussion
Stuck on indexing on Mac
Hi. I re-installed Dropbox due to a day of files not syncing. It's now not even indexing files. Any help would be appreciated. I've tried fixing permissions, only syncing a small number of folders, n...
Hey lukeneedshelp, let me also jump in here!
Could you try fixing your hardlinks and permissions and let us know how it goes?
What about signing out of the app, and then back in?
Nancy hope this helps somewhat
Megan
Dropbox Staff
Dropbox StaffHey lukeneedshelp, let me also jump in here!
Could you try fixing your hardlinks and permissions and let us know how it goes?
What about signing out of the app, and then back in?
Hey Megan - thanks. I tried them earlier in the day to no avail and again just now, unfortunately still stuck on indexing.
- Megan
Hey lukeneedshelp, hm I see.
Have you tried contacting our Support directly for this? I'm suggesting this, since they'd have more visibility to the account and device-specific info needed for this.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
As I was writing a ticket, half an hour later, it weirdly sprung into action. Must've been one of your earlier fixes. Thanks.
