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Stvno's avatar
Stvno
Explorer | Level 3
12 months ago

Stuck syncing on a file which doesn't exist anymore

My System is Mac Sonoma 14.1.1 and the dropbox stuck on a file which doesn't exist anymore. After I recognised the behaviour I deleted the file of the dropbox but it is sill on the sync mode. What can I do?

Delete
Desktop
Sync
  • Megan's avatar
    Megan
    12 months ago

    Hi Stvno, would you mind sending me a couple of screenshots from your files as seen when you access your account on the web, and how the same folder looks locally inside your Dropbox folder? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Stvno! Hope you’re doing great. 

     

    Can you send me a screenshot of your Dropbox app’s current syncing status?

     

    Did you remove this file via the Dropbox website, or your desktop app?

     

    Also, what’s your Dropbox app’s version?

     

    Let me know.

    • Stvno's avatar
      Stvno
      Explorer | Level 3
      12 months ago

      Dear Nancy, i removed the file via the desktop app (v.187.4.5691).
      And you'll find a screenshot attached.

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