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TK76's avatar
TK76
Explorer | Level 4
11 months ago

Suspended sharing activity because of a violation of Dropbox’s Terms of Service

Hello,

I've been having trouble sharing a file or folder for days I always get the message:

 

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.


I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work. 

 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey TK76, thanks for reaching out to us.

     

    Can we send you an email, so we can take a closer look into this issue for you?

     

    Thanks.

  • Angelines's avatar
    Angelines
    Explorer | Level 3
    11 months ago

    Can’t share file or folders and getting the below message:
    We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

    Neither chat or community subject can help.

    Cannot wait any longer as I use dropbox everyday at work.

     

    Thank you.

  • Robin2025's avatar
    Robin2025
    New member | Level 1
    22 days ago

    Hi i am also no longer able to share my files or folders.

    reading the terms again it doesn't seem i have violated any of them.

    can you please help...

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      22 days ago

      Hey Robin2025 - thanks for bringing this to our attention.

      Would it be OK if we sent you an email to have a further look internally? 

      • Robin2025's avatar
        Robin2025
        New member | Level 1
        22 days ago

        Hello Walter,

         

        yes that would be great thanks.

  • McnieceJ's avatar
    McnieceJ
    New member | Level 1
    2 days ago

    Hi Dropbox,

    One of my staff is receiving this error can you please help resolve this?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Hey McnieceJ - sorry to hear about this.

      When you say one of your staff, are you all part of the same Dropbox team account on which you're the team admin or are you using individual accounts instead? 

      Did they try contacting us from their end directly by any chance? 

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