Forum Discussion

BennyCe's avatar
BennyCe
Explorer | Level 3
10 months ago

Sync is "up to date" yet many folders are missing from the backup folder

hey guys I am helping someone with their Dropbox on Windows 10, they have the 2TB plan, the folders in question are around 120GB in size to be backed up so plenty of space.    Anyway, fresh sta...
desktop
Dropbox Backup
sync
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey BennyCe, welcome to the Dropbox Community!

 

One thing I can think of in this case is that perhaps the folders in question are unsynced through selective sync.

 

Can you check the steps here, to see if the folders are selected, or unselected?

 

Do they even appear in the selective sync settings?

 

Let me know and we'll go from there.

BennyCe's avatar
BennyCe
Explorer | Level 3
10 months ago

I think you answered the wrong post...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey BennyCe, thanks for the update.

     

    If you take a look at this page, are you able to see all the backed up files correctly?

     

    What's the status of the backup there?

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