Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

RobbiJ's avatar
RobbiJ
Explorer | Level 4
3 years ago
Solved

Sync Issue - Windows 10 - Sync Stuck

Hi, I'm using desktop app version 148.4.4519 and for a few days now new folders and additions made using the PC aren't syncing properly with dropbox. I've tried all the suggestions I can find excep...
desktop
sync
Windows
  • Megan's avatar
    Megan
    3 years ago

    Hi RobbiJ, I hope you enjoyed your weekend! 

     

    Can you try uninstalling, then re-installing the app and see if anything changes then? 

RobbiJ's avatar
RobbiJ
Explorer | Level 4
3 years ago

This is what is says this morning. It does change. But I think the changes are updates to files made online by my colleagues. I'm not sure. It's definately still not syncing files and folders from my desk top. 

 

Thanks heaps for sticking with me! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi RobbiJ, I hope you enjoyed your weekend! 

 

Can you try uninstalling, then re-installing the app and see if anything changes then? 

  • RobbiJ's avatar
    RobbiJ
    Explorer | Level 4
    3 years ago

    So, uninstalling and reinstalling worked. It has created a fair bit of work in tidying up a ton of conflicting files, but at least we're back to syncing correctly. 

    Thanks so much for your help! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Awesome news, RobbiJ!

     

    Have a lovely weekend ahead,enjoy! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!