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Forum Discussion

clango's avatar
clango
Helpful | Level 6
7 years ago

Syncing issue on Ubuntu

Pls, I installed Dropbox on Ubuntu but it does not syncronize my file into drobox when I update them from another device! Thanks in advance
Desktop
Linux
Sync
  • clango's avatar
    clango
    7 years ago

    Luckily now Dropbox works perfectly.

    During the installation disappeared the dropbox daemon but it was hidden but active.

    Now it is back in its original position without eliminating IcedTea!he

    Thanks for the great job supporting the customer during dropbox installation!

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there clango - sorry to hear about your syncing issue.

Can you please try re-installing the app using our offline installer and let me know if this persists? If it does, please send a screenshot of the error you get.

Also, make sure you're running a supported configuration and that you're actually logged into the same account on both devices. 

Let me know how this goes and we'll take it from there. Thanks! 

PS: I moved your post to this thread as the original one was from 2 years ago. 

clango's avatar
clango
Helpful | Level 6
7 years ago

Thank you to take care of my situation. It seems I haven't installed the daemon but now I am in the situation attached.

I cannot understand if the process has finished as the windows is in this position for a long time.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for the update clango - how long has it been stuck on this message? 

    Note that we currently support the following desktop environments:

    • Ubuntu (Unity) and GNOME Classic, full support using the package in our installation page.
    • XFCE is supported if the corresponding Nautilus dependencies are installed.
    • GNOME shell natively displays the file overlays, but requires the extension TopIcons to get the app indicator (tray icon).

    If your desktop environment isn’t supported, you can use the Linux command line to control Dropbox. Additionally, Dropbox uses Qt 5.5, and as such needs the following software to work on desktop environments:

    • GTK 2.12 or higher
    • GLib 2.22 or higher
    • Libnotify 0.4.4 or higher
    • Libappindicator 1.0
    • Nautilus 2.30.0 or higher

    The Nautilus installer source code has been released under an MIT license, and people have reported building from source on different versions of Gentoo, Arch Linux, OpenSUSE, and Debian so your results may vary depending on your specific configuration.

    Let me know what you find please. 

    • clango's avatar
      clango
      Helpful | Level 6
      7 years ago

      Dear Walter,

      it was blocked ther for a lot of minutes. So at the end, I close the laptop.

      When I start-up again dropbox was running properly.

      Now unfortunately I'm experiencing another issue. I needed to install the IcedTeaWebControl panel to pay tax and the Dropbox Daemon disappeared. Do you know pls how to protect dropbox in this case?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for keeping me posted clango! 

        Sorry to hear about your issue with IcedTeaWebControl panel - have you reached out to them and ask what could have caused this?

        In any case, you should be able to run the daemon using the following command: 

        ~/.dropbox-dist/dropboxd

        For more useful commands check this Help Center article out!

        Lastly, does this issue persist without IcedTeaWebControl panel enabled? 

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