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Forum Discussion

aliwihbi's avatar
aliwihbi
Helpful | Level 6
5 months ago

The Dropbox sync status icons look different on my Windows computer

Kindly note that the drop box icon status look wrong , for example if i save the folder to view  offline the status not became  dark green , the status disappear, if i want to to save online a  brown box appears .

Kindly note  that i change the ShellIconOverlayIdentifiers and make drop box to appears first  by add space  then f5 for all  ShellIconOverlayIdentifiers but the issue still then restart pc  and i uninstall the onedrive , i afraid that onedrive effect on it , but same issue  look to   attached image 

some time a transparent x appears as status.

  how to make it works normally? i try to remove app data and try to uninstall the drobox but same issue 

Desktop
GUI
Sync
Windows
  • aliwihbi's avatar
    aliwihbi
    Helpful | Level 6
    5 months ago

    Kindly note that this is not related to OneDrive as attached image .

    I don't get the normal icon status which is  dark green or  cloud icon , what i can do ? moreover in the regedit ShellIconOverlayIdentifiers  dropb box is from the top 10 

    • aliwihbi's avatar
      aliwihbi
      Helpful | Level 6
      5 months ago

      Kindly note that all my colleague has windows 11 face same issue

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Have you tried quitting the One Drive app or uninstalling it completely from the affected devices aliwihbi?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the screenshot aliwihbi 

       

      The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer.

       

      Can you send us a screenshot of what you see in the reg-edit? 

       

      Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey aliwihbi, thanks for reaching out to us.

     

    The brown box on the files is a OneDrive icon, not a Dropbox one.

     

    But if I understood correctly, when you disabled OneDrive, the issue with the brown box persisted?

     

    Which Dropbox version are you using and what's the sync status of the app?

     

    You can hover over the Dropbox icon in your system tray, to see this info.

     

    Let me know what you find.

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