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Forum Discussion

mcfinney's avatar
mcfinney
Helpful | Level 6
6 years ago

Time Left in Sync has been removed from the desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me t...
Desktop
Sync
  • Emma's avatar
    Emma
    6 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

ElJayBronxNY's avatar
ElJayBronxNY
Helpful | Level 6
6 years ago

I had a chat session with Customer Service yesterday where I begged "Hannah" to ask, or have her team leader ask, that someone from Engineering or at least with a voice of authority and understanding of the thinking of the lead teams on this, come here and speak on this. We've generated TEN PAGES of questions here and not ONE voice has spoken in favor of this feature's continued absence. 

One thing that occurs to me is that Dropbox maintains some control over the speed of upload which at busy times may be a lot slower than people would prefer. The current policy nicely obscures that fact - when it's in, it's in and our only notice is that the desktop icon has turned white instead of blue (at least on MY desktop) or the number of items being synced has decreased. If an item that took an hour yesterday takes two today, it's less documentable that way. This would also explain the imperious nature of management not wanting to disclose this as a reason...perhaps it serves THEIR interests, not ours as subscribers.

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