We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

wjquigs's avatar
wjquigs
Helpful | Level 5
6 months ago

Dropbox app won't start after removing File Provider

I broke Dropbox.

The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from file provider, uninstalled and reinstalled Dropbox. But the new install won't start because of the missing file provider link.

Is there a way to disable file provider and go back to the old way before starting Dropbox?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 200.4.7134
bn.constants.WINDOWS_SHELL_EXT_VERSION: 72
bn.is_frozen: True
machine_id: e1929782-8e89-5cb2-b225-cbe010de6fce
pid: 7219
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='wjquigs', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='WJQ', pw_dir='/Users/wjquigs', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='wjquigs', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='WJQ', pw_dir='/Users/wjquigs', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/wjquigs'
appdata: '/Users/wjquigs/.dropbox/instance1'
real_path='/Users/wjquigs/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/wjquigs/Library/CloudStorage/Dropbox'
real_path='/Users/wjquigs/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/l6/dglvbpmj3g94m7rj204mp4sm0000gn/T'
real_path='/private/var/folders/l6/dglvbpmj3g94m7rj204mp4sm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5643, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 565, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1004, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/cc0c1cb4-d6e6-45c9-a725-953e428f28c3." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/cc0c1cb4-d6e6-45c9-a725-953e428f28c3.}

  • I did have another copy in ~/Library/Application Support/Dropbox

    I deleted it but that didn't fix the problem. Then I did "rm -rf ~/.dropbox" and reinstalled and now I have my Dropbox back!

    Thank you for your help!

    William

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to our Community, wjquigs

     

    Have you restarted the Dropbox app after the error appeared? If not, please quit the app with these steps and then relaunch it from your Finder > Applications folder. 

     

    Let me know if that helps at all.

    • wjquigs's avatar
      wjquigs
      Helpful | Level 5

      I can't actually restart it because it won't start. When I start it from Finder->Applications, I get the Starting... window, then the error message, then Dropbox exits.

      • wjquigs's avatar
        wjquigs
        Helpful | Level 5

        I also uninstalled, rebooted, and reinstalled the app, but apparently that didn't reconnect to the file provider.