You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
JackBill94
4 months agoNew member | Level 2
Trouble creating new folder in the root of my account, when using the app.
got drop box syncing on two different devices and its working fine.
issue I'm having is that we can not create a new folder in the root of the drop box sync.
the setting is turned on to allow thi...
- 4 months ago
this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.
JackBill94
New member | Level 2
Hi Megan,
im not sure how to check this sorry.
but it does work when trying to add the folder on the browser.
Thanks
Jack
Walter
4 months agoDropbox Staff
You can check your account's plan in your account's settings under the plan tab if needed JackBill94
When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too.
Also, what is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray?
Did you install the app with admin privileges in the first place?
- JackBill944 months agoNew member | Level 2
this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.
- Walter4 months agoDropbox Staff
Glad to hear it's back up and running and thanks for keeping us in the loop too JackBill94
Let us know if anything else comes up!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!