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Mzee's avatar
Mzee
Explorer | Level 4
3 months ago

Unable to share with external users

We are unable to share folders with people outside our team or organization. We have had an open ticket with the engineering team for almost a month and are still awaiting a resolution. This situatio...
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Shared Folders
JasonSilverDBX's avatar
JasonSilverDBX
Icon for Dropbox Product Manager rankDropbox Product Manager
3 months ago

Hi Mzee ,  I'm very sorry to hear this.  Can you please share the ticket so I can investigate?

    • JasonSilverDBX's avatar
      JasonSilverDBX
      Icon for Dropbox Product Manager rankDropbox Product Manager
      3 months ago

      Mzee Thank you!  We were able to locate your ticket last week and are working on this.  We'll route communication from here through your account team and customer support.

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