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Forum Discussion
Solved
Unable to transfer files
I've been having difficulty with transferring files from my old laptop to the current one I have now.
Whenever I try to transfer my files, a pop-up shows up on the bottom of my screen; saying that ...
- For your account's current plan, is it possible that the folder is too large to create a transfer for, butterbisc?
If it's a large amount of data within the folder, it could be that the download is failing due to the website timing out, or the folder being to large.
Since you have all your files in your account online though, have you considered installing the desktop app on the new computer?
This will allow the app to sync all the files down from the website initially, so the "My Dropbox Move" folder will be available locally on that computer.
Once it's downloaded, you can then even uninstall the app so that you can do whatever you'd like with the files locally, without the changes syncing to your account online.
Yes, here are the screenshots,
Daphne
Dropbox Staff
Dropbox StaffFor your account's current plan, is it possible that the folder is too large to create a transfer for, butterbisc?
If it's a large amount of data within the folder, it could be that the download is failing due to the website timing out, or the folder being to large.
Since you have all your files in your account online though, have you considered installing the desktop app on the new computer?
This will allow the app to sync all the files down from the website initially, so the "My Dropbox Move" folder will be available locally on that computer.
Once it's downloaded, you can then even uninstall the app so that you can do whatever you'd like with the files locally, without the changes syncing to your account online.
If it's a large amount of data within the folder, it could be that the download is failing due to the website timing out, or the folder being to large.
Since you have all your files in your account online though, have you considered installing the desktop app on the new computer?
This will allow the app to sync all the files down from the website initially, so the "My Dropbox Move" folder will be available locally on that computer.
Once it's downloaded, you can then even uninstall the app so that you can do whatever you'd like with the files locally, without the changes syncing to your account online.
Thank you for reminding me that there was a Dropbox app I could download onto my laptop! Downloading it made it able for me to transfer my files and now I finally have them on my laptop. Thank you so much!
- DaphneI'm glad to hear that helped butterbisc!
If you need anything else, don't hesitate to give me a shout here. 😀
Wishing you a great weekend ahead!
