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Forum Discussion
Unable to upload .mov videos
Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
I figured it out. I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox. Might work for you.
- Lusil
Dropbox Staff
Hey Filmmaker26, let's see what we can find on this.
I'll just need a few more details to make sure that I have a better understanding of your concern:
- Where are you trying to upload these files to? Is it the website, the desktop app, or the mobile app?
- Could you send me a screenshot of the error message?
- Does this happen with all video files?
Keep me posted!
I have the same problem but with .jpeg files. Never had this problem before. Drag and drop files into the dropbox folder in Safari... and the upload is supposed to start automatically... but today, nothing happens at all. If I figure it out... I will let you know. I don't think its a problem with file types. I have done the same with .mov files many times.
I figured it out. I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox. Might work for you.
I'm experiencing the same thing. My large MOV. file is on my computer and external hard drive. It's telling me it can't upload because it's a large file in the cloud. What is this madness? Please, help.
Hello,
I am also having issues with uploading MOV files. It says the following files are not supported and could not be uploaded. Do the rest of you also have the same issue? I am using the web based version as my computer is too small to download the app.
