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Agirres's avatar
Agirres
Explorer | Level 4
5 years ago
Solved

"Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder

I use Dropbox to store most of my files so I can share them easily, so I normaly create the projects directly on a Dropbox sync folder on my PC.   However, since some days ago, I have started get...
desktop
Error Messages
sync
Third Party Integrations
  • Walter's avatar
    Walter
    5 years ago

    Thanks for the update Agirres.

     

    In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro. 

     

    Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.

     

    I know it's not much, but I sure hope this helps to some extent. 

     

    Please let me know if there's anything else I can assist with. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Agirres; welcome to our Community and happy Monday!

 

Can you let me know what our desktop app is reporting within your system tray when you're making these changes?

 

Also, to help isolate the issue, could you please try quitting the Dropbox application by using the following steps:

  • Click the Dropbox icon in your system tray 
  • Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"

If the issue with creating or saving those projects into your Dropbox folder persists when Dropbox is completely closed, this would suggest that the cause is related to something outside of the Dropbox application. You may want to check other applications or components of your computer's Operating System that could be causing this.

 

If the issue is resolved when Dropbox is completely closed though, please let me know and we'll take it from there. 

 

Thanks a bunch! 

  • Agirres's avatar
    Agirres
    Explorer | Level 4
    5 years ago

    Hey Walter!

     

    It does indeed work when I quit Dropbox, so at least now I have a way to save the projects directly!

     

    So I guess it's a Dropbox issue.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the update Agirres.

       

      In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro. 

       

      Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.

       

      I know it's not much, but I sure hope this helps to some extent. 

       

      Please let me know if there's anything else I can assist with. 

      • YoniL's avatar
        YoniL
        New member | Level 2
        5 years ago

        I am having the same issue with dropbox and adobe premiere. Are y'all working on a solution with Dropbox? Could the app delay syncing until the file is saved? 

         

        Turning off sync indeed fixes the issue but I'd prefer to have it on most of the time.

         

        Thanks,

        Yoni

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