You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
"Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder
I use Dropbox to store most of my files so I can share them easily, so I normaly create the projects directly on a Dropbox sync folder on my PC.
However, since some days ago, I have started get...
Thanks for the update Agirres.
In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro.
Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.
I know it's not much, but I sure hope this helps to some extent.
Please let me know if there's anything else I can assist with.
Walter
Dropbox Staff
Dropbox StaffHi Agirres; welcome to our Community and happy Monday!
Can you let me know what our desktop app is reporting within your system tray when you're making these changes?
Also, to help isolate the issue, could you please try quitting the Dropbox application by using the following steps:
- Click the Dropbox icon in your system tray
- Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"
If the issue with creating or saving those projects into your Dropbox folder persists when Dropbox is completely closed, this would suggest that the cause is related to something outside of the Dropbox application. You may want to check other applications or components of your computer's Operating System that could be causing this.
If the issue is resolved when Dropbox is completely closed though, please let me know and we'll take it from there.
Thanks a bunch!
Hey Walter!
It does indeed work when I quit Dropbox, so at least now I have a way to save the projects directly!
So I guess it's a Dropbox issue.
- Walter
Thanks for the update Agirres.
In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro.
Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.
I know it's not much, but I sure hope this helps to some extent.
Please let me know if there's anything else I can assist with.
Yeah I do pause when I have to save a premiere File. But that is a pain in the ass. Please Fix it!
I am having the same issue with dropbox and adobe premiere. Are y'all working on a solution with Dropbox? Could the app delay syncing until the file is saved?
Turning off sync indeed fixes the issue but I'd prefer to have it on most of the time.
Thanks,
Yoni
Yup, I also get this issue. Frustrating because I switched from Google Drive to dropbox because I was getting errors saving C4D into Drive, now on Dropbox I get this issue with Premiere! Everything else is fine though.
I have the exact same error message as the OP.
