We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

chinchilla13's avatar
chinchilla13
Explorer | Level 4
2 years ago

"Upload from" option in Camera Uploads missing on Android

Hi, Me and my friend both run android with different phones (mine is google pixel and hers is huawei P10). But our dropbox app version is the exact same 310.2.2 on her phone in the camera uploads seetings she is missing the option that is called "upload from" on my phone where you can chose which folders to upload. So all her screenshots for example get uploaded too, but she doesnt want/need them uploaded. Why is the option missing? Is there anything we can do? Thanks

Android
Camera uploads
Dropbox Backup
Mobile
Sync
  • Walter's avatar
    Walter
    2 years ago

    Hey chinchilla13, thanks for your patience while we looked into this internally.

     

    I checked back with the team on this one and they've confirmed that the 'Upload From' feature requires Android 11.

     

    I hope this helps and sorry for the tardy reply. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey chinchilla13, thanks for posting to the Dropbox Community.

     

    Would you mind sending us a couple of screenshots showing this discrepancy and the version of the Dropbox app for both devices?

     

    Also, are you both on the same Android version? And is it the most recent one?

     

    Thanks in advance!

    • chinchilla13's avatar
      chinchilla13
      Explorer | Level 4
      2 years ago
      Hi Hannah. I'm not sure how to upload screenshots here, I don't see the option to do so on mobile? I took two screenshots of the camera upload settings and I can describe the difference. Mine has a setting saying "upload from" and when I click on it I can chose the folders to upload from. On her phone that setting is just missing, it's not there. Everything else is the same. We run the exact same app version. But we do have different android versions as her phone doesn't support the most current android I assume.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey chinchilla13, sorry to jump in here, but I just wanted to mention that I'm using the latest version of the Dropbox mobile app on my Android 10 device and the option to 'upload from' is there when I try to turn on the camera uploads feature. 
         

        Could you send us a screenshot of the options your friends see in the mobile app on their device?

         

        You should be able to attach a screenshot in your reply via the camera icon (insert photo option) in your reply box. 

         

        If you're on a mobile device and not seeing it, you may need to request the desktop version of the website. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!