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Forum Discussion
"We’ve suspended your sharing activity" error
Hi, Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox...
I'm blocked from creating links to share.
The message that appears tells me that it's due to a violation of terms. No further explanation provided.
On my plan (free) it appears that this is the appropriate forum to raise an issue for support. Please can someone explain how I've violated terms as It's not obvious to me?
Kind regards,
Me
- Megan
Dropbox Staff
Hey anotherguywiththesameproblem, welcome to our Community!
Here is a relevant Help Center article for all the possible reasons this can occur.
In any case, I can log a ticket for you to this email address, so that we can check this further.
Keep me posted!
Yes please log a ticket. I have scanned through the list:
- One of your files may contain malware
- You may have exceeded your bandwidth limit
- You may have reached the number of invites you can send per day
- One of your files may be subject to a copyright complaint
- One of your files may contain malicious content
None of these stand out to me as applicable to my account.
Please let me know if you can add any specificity to the reason for my sharing rights to be blocked.
Kind regards,
- Walter
Hey anotherguywiththesameproblem - sorry to jump in here, but I just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.
