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ydrt's avatar
ydrt
Explorer | Level 3
10 months ago

"We've interrupted your sharing activity" error when sharing a file

Can't share file We've interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this   I've been receivin...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey ydrt, thanks for reaching out to us.

 

I understand that your account has been banned from sharing files.

 

Have you reached out to our support team about this? 

 

Reaching out to them directly will be more efficient, as this is an account specific issue and they'll need access to your info.

 

When you have your ticket number or if you have any trouble reaching out to them, let me know.

 

Thanks.

  • ydrt's avatar
    ydrt
    Explorer | Level 3
    10 months ago

    Hi here is the ticket number: 23570702

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks, ydrt!

       

      I see your case is already being handled by our team, so make sure to keep an eye on that email chain for any updates.

       

      If you need anything else, let us know.

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