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Forum Discussion
When I use the Files app on iOS, the files are converted to an unknown file.
Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank y...
Thanks for the reply. No errors when loading the folder. With any type of file (.pdf-.jpg…) I have no problems. I only see the problem when I load a folder (both empty and containing other subfolders or files)
Nancy
Dropbox Staff
Dropbox StaffHi Sasamen81! I hope you don’t mind me jumping in.
Can you send me a screenshot of how your folders show after you’ve uploaded them to Dropbox via your Files app?
Does the same thing happen if you upload a folder directly via the Dropbox mobile app?
Same problem even if i upload the folder via dropbox app
removed- Megan
Hi Sasamen81, for security reasons we're not allowed to open any links.
Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me?
Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in there?
Hi. I have tried but the error si the same.
