Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Peejay51's avatar
Peejay51
New member | Level 1
4 months ago
Solved

Why are folders that I've unchecked in my app settings not removed from my Mac hard drive?

Unexpectedly all my online Dropbox folders are now appearing in my Dropbox folder on my Mac hardrive, despite all the folders showing unchecked in the sync function in preferences.  Am I doing something wrong?

desktop
Mac
sync
  • Walter's avatar
    Walter
    4 months ago

    Glad to hear it's sorted now and thanks for keeping us in the loop too Peejay51 

    See you around the Community and have a lovely weekend! 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi Peejay51! Welcome to the Community. 

    I understand that your folders appear unchecked under your selective sync settings, correct? Can you send me a screenshot of what you see there? 

    Besides that, I’d like a screenshot of the same folders as they appear within your local Dropbox folder now. 

    Did you take any actions on the Dropbox app, like reinstalling for example, before you noticed this behavior? 

    Let me know when you have more info.

    • Peejay51's avatar
      Peejay51
      New member | Level 1
      4 months ago

      Hello.  Many thanks but it appears to have resolved itself!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Glad to hear it's sorted now and thanks for keeping us in the loop too Peejay51 

        See you around the Community and have a lovely weekend! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions