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Forum Discussion
Why can't the recipients of a shared link access it from the web, but are asked to open the app?
I have a dropbox account and use it on on my iOs apps as well as app on MacBook and iMac.
I want to be able to share the documents in one folder with a few people (Advance Healthcare Direct...
Nancy
Dropbox Staff
Dropbox StaffHey DropBilly! Thanks for your post.
When sharing a Dropbox link with other people, they don’t need a Dropbox account to access it; that’s true.
Have they forwarded you a screenshot of what they see though, when trying to open it? Feel free to post it here, so that I may have a visual (you can mask any personal info that may be showing).
Let me know when you’re ready.
Thanks for your response Nancy. Here's a screenshot when someone on their iPhone clicks on a link I sent. As I said in my original post, previously when I sent a link to a folder on my dropBox and it was clicked on an iPhone, it would simply open the folder whether you had the app or not. Now it says "You need the new app to continue"
- Hannah
Hey DropBilly, thanks for the screenshot and the additional info.
If they just tap on "View folder", where does it redirect them to?
Thanks. Pretty tiny compared to everything else so didn't notice. It worked.
- For me when I click "view folder" it just displays the same page, requiring the app.
- Nancy
BlondeInTally , are you seeing the same thing with multiple shared links?
Do you have another browser on your mobile device where you can test this on?
The "view folder" is too small. It's not clear for most of our users.
Bad UX so far.
