You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DropBilly's avatar
DropBilly
Explorer | Level 3
6 months ago

Why can't the recipients of a shared link access it from the web, but are asked to open the app?

I have a dropbox account and use it on on my iOs apps as well as app on MacBook and iMac.     I want to be able to share the documents in one folder with a few people (Advance Healthcare Direct...
Account Access
Share
Shared Links
  • Hannah's avatar
    Hannah
    6 months ago

    Hey DropBilly, thanks for the screenshot and the additional info.

     

    If they just tap on "View folder", where does it redirect them to?

DropBilly's avatar
DropBilly
Explorer | Level 3

Thanks for your response Nancy.  Here's a screenshot when someone on their iPhone clicks on a link I sent.  As I said in my original post, previously when I sent a link to a folder on my dropBox and it was clicked on an iPhone, it would simply open the folder whether you had the app or not. Now it says "You need the new app to continue"

 

EspaceSud's avatar
EspaceSud
New member | Level 2
6 months ago

The "view folder" is too small. It's not clear for most of our users.

Bad UX so far.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content