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Forum Discussion
Why do I need to sync my files manually on the desktop app?
I have stopped automatically downloading videos to my Mac. Folders appear in the finder and videos are also visible, but to download I need to try to open each one separately so that the download starts. What could be the problem?
- Nancy
Dropbox Staff
Hi Alex Kasper, and thanks for posting here today.
Are the files you’re referring to online-only perhaps?
If yes, you need to select them, right-click on them and select the “Make available offline” option to sync them locally on your desktop app (to do this for all your Dropbox files, you can right-click on your local Dropbox folder directly).
Other than that, you'll need to make sure that the default syncing setting for new files is set to offline here.
Let me know if I’ve misunderstood something, though.
I don't have this feature in the finder. It's only available inside the Dropbox app. Yes, I have the offline mode enabled. But it's not working...
- Nancy
Can you send me a screenshot of what you see in your Finder > Dropbox folder?
- Megan
Hey Alex Kasper, is that a screenshot from within your Dropbox folder?
Would you mind clarifying your app's current status, and version?
Yeah, this is Dropbox folder.
"Your files are up to date"
v.212.4.5.767
Hannah, just what I sent above and nothing more.
- Hannah
Thanks, Alex.
Please try these steps and let me know if they help:
- Save your work and quit all programs.
- Completely close any third-party cloud apps (e.g., Google Drive, iCloud).
- Quit Dropbox:
- Click the Dropbox icon in the menu bar.
- Click your avatar (profile picture or initials) and select Quit Dropbox.
- Relaunch Finder:
- Click the Apple logo in the top left, select Force Quit.
- Choose Finder and click Relaunch.
- Restart Dropbox.
Unfortunately, Hannah, this didn't help.
- Nancy
If relaunching your Finder didn’t help much, then I’d suggest performing an advanced reinstall next.
Let me know if there’s any difference after that.
