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J Senthil Kannan's avatar
J Senthil Kannan
New member | Level 1
8 days ago

A referral I sent was marked as ineligible

I referred my cousin to the drop box and he tried logged in to his new HP laptop in my home network and uploaded documents too , however dropbox has mentioned that my referral storage is in eligible. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey J Senthil Kannan, thanks for reaching out to the Dropbox Community today.

    This has probably happened because they were connected to the same network as you; can they connect to a different network, so you can try again?

    Let me know how it goes.

    • J Senthil Kannan's avatar
      J Senthil Kannan
      New member | Level 1

      Hi Hannah,  I tried connecting through different network but still the same issue exists, the referral space is not allocated yet.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for trying, J Senthil Kannan.

        Can we send you an email, in that case, so we can take a look into what might be going on?

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